The first thing you need to do when confronted with an aggressive communication technique is to be aware of it.
If it’s something you’re used to hearing in the workplace, then it will feel different to you.
There are many different techniques that can be used to communicate effectively with others, and we’ve picked out five techniques that you can use to communicate better.1.
Be assertive You need to make yourself available for interaction and to make clear that you’re capable of responding to an aggressive message.
When you’re communicating aggressively, you’re setting yourself up for a bad encounter and you’re not confident you can respond to it.
You might not feel able to respond to someone who’s aggressive, but you have to make it clear that there’s an option for you to respond.2.
Get the right person to start withThere are several ways to approach the person who’s initiating an aggressive conversation.
If you want to get to the point, then you need someone who is genuinely interested in your message.
This person should be open, honest and open about what they’re about to say.
Use the wrong wordThe word ‘aggressive’ has a certain stigma attached to it, but there are plenty of ways to describe it.
One way to describe aggressive communication is to say ‘this is aggressive’, which means it’s going out of your way to offend you.
Another is to use a term like ‘toxic’.
You can also use the word ‘unprofessional’ or ‘unwelcoming’ to describe the behaviour you’re witnessing.
Use sarcasmDon’t be afraid to be sarcastic.
Saying ‘I’m not really that interested in what you have in mind’ will make the person you’re speaking to feel less uncomfortable and will allow them to continue with their communication.
If they don’t like it, then make sure you’re referring to the wrong person.5.
Use a non-aggressive replyThe same principles apply to non-verbally aggressive communication.
Use an expression that makes the person’s point more clear, instead of the word you’re trying to communicate.
For example, ‘you’re going to need a new haircut’ or the phrase ‘you’ll probably have to shave your head’.
When you get to a point where you’re ready to engage, use the ‘right’ approach.